Frequently Asked Questions

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WHAT SHOULD I DO IF I WANT TO BOOK ?

Before I am able to accept any bookings, I will come and visit you and your dog, which is free of charge. We can have a chat about when you would like me to walk your dog.

 

WHICH DAYS DO YOU WORK?

I offer walks Monday to Thursday.

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HOW LONG ARE THE WALKS ?

One hour.

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WILL IT ALWAYS BE YOU WHO WALKS MY DOG?

Yes, I will be the one walking your dog. I don't employ any staff.

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WHAT HAPPENS WHEN YOU GO ON HOLIDAY?

I know a dog walker who will hopefully be able to help you. Some customers of mine have already used them when I go away and have been very happy with the service they provide.

 

DO I NEED TO PROVIDE POO BAGS ?

No, I supply these and will always clean up after your dog.

 

HOW MUCH DO YOU CHARGE ?

£15.00 for a one hour walk.

 

HOW MANY TIMES CAN YOU WALK MY DOG ?

Subject to availability, as many times as you require, Monday to Thursday.

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IF I'M NOT AT HOME, HOW WILL I KNOW IF YOU'VE WALKED MY DOG?

I will message you once I've dropped your dog off back at home, to let you know where we went and what your dog got up to!

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ARE YOU INSURED AND HAVE YOU BEEN POLICE CHECKED ?

Yes, I have Public Liability Insurance with Petplan Sanctuary and an up-to-date CRB/DBS check.

 

WILL YOU WALK MY DOG IN ALL WEATHER CONDITIONS ?

Yes, your dog will be walked in all weather conditions. However, if it's too hot, I may have to cancel the walks. If I need to cancel, I can still come and visit your dog at home and let them out into your garden. Also, if it has snowed and the roads are treacherous, I may need to cancel the walks.

 

WILL YOU NEED A KEY TO MY HOME ?

Not necessarily - if you're not going to be in, then yes (unless you have an accessible keysafe box outside your house), but if you prefer alternative arrangements this is fine too. Any keys are stored securely and anonymously (see Terms & Conditions).

 

WILL YOU LET MY DOG OFF THE LEAD ?

Once I have had time to get to know your dog whilst walking, feel comfortable to let them off the lead and you are happy for me to do so, then yes, I will let your dog off the lead.

 

WHAT HAPPENS IF MY DOG NEEDS MEDICAL CARE ?

If your dog needs regular medicine, I am happy to administer this when I visit for no extra charge. If an emergency should occur whilst I am caring for your dog, I will of course get in touch with you immediately and take them to your preferred vet if required.

 

WHAT IF THERE'S AN EMERGENCY WHILST YOU ARE WALKING MY DOG?

I keep a note of each dog's emergency contact details with me on my walks, together with the vet that they are registered with and the vet's address and phone number.

 

HOW DO I PAY FOR WALKS ?

I will invoice you at the end of the month and you can pay via bank transfer within five days of receiving the invoice.